Shipping and returns

How is the delivery made? 

Our products are delivered Internationally by Express Courier directly to your home. You will be warned by mail by the delivery of ordered products.

How much does the delivery cost?

Delivery is FREE for all packages delivered to European Union countries.
For non-EU countries the shipping costs will be as follows:
30 EUR for orders smaller than 150 EUR
15 EUR for orders over 150 EUR
FREE of charge for orders higher than 250 EUR.
The invoice for shipping fee will be issued and received separately by email after the order is placed.

How long will my products be delivered to me?

For delivery it usually takes 3 to 5 working days from the confirmation of the order. Once your order has left us, you will receive an email containing a tracking number to see its progress online.

Exchange and return

Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.

Items should be returned in their original packaging to ensure they are adequately protected in transit, accompanied by the documents received in the box.

As soon as we receive the products you will receive an email confirmation, 

and we will refund the due amount in maximum 5 working days. Please take into consideration that will not refund the cost of transportation.

Please make sure your items are returned new, unused, accompanied by the invoice and with all FRAMBOISE garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

For asistance, please contact us at office@framboise.ro and we will assist you with all the necessary details for the return.